The webinar series you've been waiting for is here! By Lead Educator Joy Bowles

Join us for an engaging 8-part educational series featuring 30-minute prerecorded webinar sessions, each followed by a live Q&A discussion with the presenters. This interactive format provides the opportunity to connect with fellow attendees, ask questions, and gain practical insights on today's most important industry topics.

Each session also includes a 3–5-minute Clinician Bonus Video, designed to help agencies efficiently share key takeaways and actionable information with their clinical teams.

Registration Options:

• Full Series Package: $150 for members | $350 for nonmembers
• Individual Sessions: $25 per session for members | $39 per session for nonmembers

Don't miss this valuable opportunity to gain expert guidance, practical tools, and resources for your organization.

Register today and reserve your spot!

• Session 1: HHVBP 101 – What It Is and Why It Matters
  Wednesday, August 26, 2026, at 1:00 PM ET
  
  
• Session 2: Understanding Your IPR & APR (Your Scorecard)
  Wednesday, September 9, 2026, at 1:00 PM ET
  
  
• Session 3: OASIS Measures Deep Dive (Clinical Impact)
  Wednesday, September 23, 2026, at 1:00 PM ET
  
  
• Session 4: Claims-Based Measures (Hospitalizations & Utilization)
  Wednesday, October 7, 2026, at 1:00 PM ET
  
  
• Session 5: HHCAHPS (Patient Experience That Impacts Payment)
  Wednesday, October 21, 2026, at 1:00 PM ET
  
  
• Session 6: Achievement vs. Improvement – How to Win Either Way
  Wednesday, November 4, 2026, at 1:00 PM ET
  
  
• Session 7: Turning Data Into Action (QAPI + HHVBP Alignment) & Mid-Year Checkpoint – What Should You Be Doing Right Now?
  Wednesday, November 18, 2026, at 1:00 PM ET
  
  
• Session 8: Documentation That Drives Scores & Leading for HHVBP Success
  Wednesday, December 2, 2026, at 1:00 PM ET
  
  

Joy Bowles, RN, HCS-D, HCS-H, HCS-O, CHAP Certified Consultant , ACHC Certified Consultant

Joy Bowles is a Lead Educator in the Healthcare Practice Group, where she develops and delivers education focused on regulatory requirements, clinical accuracy, and practical application. She supports clinicians and healthcare leaders by translating complex policies and practice standards into clear, usable guidance that promotes confidence and consistency in daily work.

Joy has more than two decades of experience as an educator and has specialized in home health since 2012. She brings a practical, learner‑centered approach to education, drawing on her extensive field, operational, and regulatory experience to support healthcare professionals. By staying current on industry guidance, risk adjustment, and regulatory requirements, Joy helps clients translate complex information into meaningful practice and identify opportunities for improvement within their day‑to‑day workflows.

Dates:

• Thursday, 10/15/26
• Wednesday, 11/11/26
• Wednesday, 12/16/26

 

Time: 11:00 am – 12:30 pm EDT

Location: Virtual on Microsoft Teams

Speakers: Melinda Gaboury & Regina Wild, Healthcare Provider Solutions

 

Pricing:

• Member: $99 for all 3 Sessions
• Non-Member: $149 for all 3 Sessions
  

Medicare Advantage continues to reshape the home health marketplace, creating opportunities for growth while introducing new financial, contractual, and administrative challenges. This three-part webinar series will help home health leaders make informed decisions about payer participation, evaluate and negotiate managed care contracts, and strengthen the processes that support authorization, documentation, billing, and denial prevention.

Participants will learn how to assess Medicare Advantage plans using market data and agency performance measures, identify contract provisions that affect reimbursement and operations, and demonstrate their organization’s value to health plans. The series will also address the practical challenges that arise after a contract is signed, including prior authorization requirements, utilization management, documentation expectations, and payer-specific workflows.

 

10/15: Understanding the Medicare Advantage Market and Selecting the Right Plans

A successful Medicare Advantage strategy begins with understanding the market and choosing payer relationships carefully. This session examines the major types of Medicare Advantage plans, current enrollment trends, and the factors influencing plan participation within local markets.

Participants will learn how to identify the leading payers in their service areas and evaluate each plan beyond its reimbursement rate. A structured payer scorecard will help agencies consider financial performance, administrative burden, clinical alignment, referral opportunities, and long-term strategic value. The session will also help leaders determine which payer relationships to grow, maintain, renegotiate, or reconsider.

What You’ll Learn:

• Distinguish among common Medicare Advantage plan types and explain how plan structure may affect provider participation.
• Use enrollment, referral, and market data to identify priority payers within the agency’s service area.
• Evaluate Medicare Advantage plans based on financial performance, operational burden, clinical alignment, and market value.
• Apply a payer scorecard to categorize plans for growth, maintenance, renegotiation, or possible exit.

 

 

11/11: Medicare Advantage Contracting and Negotiation

Medicare Advantage contracts can affect nearly every part of an agency’s operations, from patient access and authorization to reimbursement and termination rights. This session provides a practical review of the contract provisions home health agencies should examine before entering or renewing a payer agreement.

Participants will explore payment methodologies, covered services, timely filing requirements, utilization management provisions, credentialing requirements, and termination language. The session will also address negotiation strategies that position the agency as a valuable partner.

Attendees will learn how to use clinical outcomes, access measures, referral relationships, and cost-of-care data to support requests for improved rates, administrative simplification, high-acuity carve-outs, and other favorable terms.

What You’ll Learn:

• Identify contract provisions that affect reimbursement, patient access, administrative workload, and financial risk.
• Compare common payment arrangements, including per-visit rates, episodic payments, fee schedules, and value-based models.
• Prepare operational, financial, and clinical performance data for use during payer negotiations.
• Develop negotiation strategies that connect the agency’s capabilities to the health plan’s cost, quality, access, and member-experience priorities.

 

 

12/16: Managing Authorizations, Documentation, Denials, and Administrative Burden

Signing a managed care contract represents only the beginning of the payer relationship. Agencies must establish reliable processes for verifying benefits, obtaining authorizations, documenting skilled care, submitting claims, and responding to denials. Weaknesses in any of these areas can delay care, increase staff workload, and reduce the value of the contract.

This session focuses on the operational practices needed to manage Medicare Advantage patients effectively. Participants will examine common authorization and denial risks, payer documentation expectations, discipline-specific documentation concerns, and frequent administrative missteps.

The session will also present strategies for monitoring payer performance, preventing avoidable denials, and improving coordination among intake, clinical, authorization, billing, and leadership teams.

What You’ll Learn:

• Identify common authorization, documentation, billing, and eligibility errors that contribute to claim denials and payment delays.
• Establish workflows for benefit verification, authorization tracking, clinical-document submission, pre-bill review, and denial follow-up.
• Use payer-specific performance data to identify operational problems and support corrective action or contract renegotiation.

Meet the Speakers:

Melinda Gaboury

CEO, Healthcare Provider Solutions

Melinda A. Gaboury, with more than 35 years in home care, has over 24 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.  She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country.  Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence.  Medicare Review appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. Melinda is currently Chair of The Alliance/HHFMA Advisory Board and Work Group, serves on the Home Care Association of Florida Board of Directors, and the Tennessee Association for Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E2 and Home Health Billing Answers, 2025.

Regina Wild

Director of Managed Care Consulting, Healthcare Provider Solutions

Regina Wild is currently Director of Managed Care Consulting with Healthcare Provider Solutions.  Regina is an experienced healthcare professional with over 15 years of industry experience. She has worked as a nurse, business development professional, and contracting/credentialing specialist. Regina has a deep understanding of the healthcare system and has worked in various healthcare settings, gaining valuable insights into the industry. Regina’s primary focus is on Managed Care contracting, where she helps providers maximize reimbursement, strengthen referral relationships, and expand their market presence. She is passionate about assisting healthcare providers in navigating the complexities of the industry and achieving their goals. In addition to her work in the healthcare industry, Regina is actively involved in several healthcare associations. She serves on education and reimbursement committees and is a sought-after speaker at conferences. Regina’s expertise and dedication to the field make her an asset to any healthcare organization.

Webinar Series Description: 

Overcoming the Growth Leak: Aligning Operations, Conversion, and Referrals

Many agency owners believe that a lack of growth is a marketing problem. They spend time, money, and energy trying to fill the top of their funnel, only to find that revenue remains stagnant or referrals feel completely inconsistent. The truth? Marketing doesn’t fail – conversion and operations do.

This comprehensive webinar series is designed specifically for home care agency owners who want to stop leaking opportunities and start maximizing their revenue. Moving beyond generic marketing advice, this series dives deep into the operational bottlenecks, behavioral psychology, and intake systems that quietly dictate whether your business scales or stalls.

By bridging the gap between marketing promises and operational reality, you will learn how to turn existing phone inquiries into loyal clients, diagnose internal barriers to growth, and elevate your reputation from interchangeable to indispensable.

Individual Webinar Descriptions:

Speaker Information:

Debbie Miller
A successful home care agency owner and operator, Debbie is the founder of Helper Heroes, the premier virtual assistant staffing provider dedicated exclusively to the home care sector, and 52 Weeks Marketing, a company dedicated to equipping home care businesses with powerful marketing systems and operational tools. She has more than 18 years of experience growing and streamlining home care agencies, so Debbie understands the pain points of owners first-hand. Her mission is to help agencies run leaner, faster, and smarter with solutions that truly work.

Jennifer Battista
Jennifer is a seasoned home care advocate and the Chief Strategic Partnership & Growth Officer at Helper Heroes and the 52 Weeks family of solutions. With more than 15 years of experience in home and community-based services operations and policy, Jennifer understands the complex ecosystem of the industry first-hand. She strives to build high-impact partnerships and collaborations that drive growth, innovation, and operational excellence for home care providers nationwide.

Presented by Christina Crumbley & Cara Tomlinson, Tidal Healthcare Consulting

November 3 and 10, 2026 / 10:00 am - 1:00 pm

6 hours Nursing CEU

Clinical managers are the backbone of home health agencies. Achieving strong clinical outcomes, high patient satisfaction, financial stability, a skilled workforce, and regulatory compliance can feel like a distant goal — but with the right tools and leadership approach, it is attainable. 

This course provides practical strategies, management frameworks, and operational tools designed to help both new and experienced clinical managers succeed. Participants will gain actionable guidance to strengthen team leadership, improve oversight, and fuel the systems needed to support sustainable agency performance.

Christina Crumbley, RN, MSN, is the Chief Executive Officer of Tidal Healthcare Consulting, LLC, bringing 30 years of broad-based experience in the home health industry, including 26 years in leadership positions. Her expertise spans home health operations, quality assurance and performance improvement (QAPI), clinical management, finance, business development, and organizational growth.

Through Tidal Healthcare Consulting, Christina and her team provide comprehensive support to home health organizations at every stage of development. Services include home health agency startups, general consulting, operational and clinical management consulting, clinical management training, ICD-10 coding, OASIS review, and educational services. Tidal Healthcare Consulting also offers a Home Health Resource Library, providing practical tools and resources designed to support agency leaders and clinical teams in strengthening operations, compliance, and patient care.

Christina also serves as a contract surveyor for the Accreditation Commission for Health Care (ACHC), traveling nationwide to conduct surveys for home health and private duty agencies. This experience provides her with a unique perspective on regulatory compliance, accreditation readiness, clinical operations, and industry best practices.

In August 2026, Christina was appointed to the AHCC Board of Directors, following three years of service on the AHCC ICD-10 Coding Certification Committee.

Throughout her career, Christina has remained committed to developing strong home health leaders and organizations through practical education, clinical management training, operational excellence, and resources that help agencies navigate the increasingly complex home health environment.

November 10, 2026  •  12:00–12:30 PM

*Member Only* Compliementary, Lunch & Learn Webinar: Turning Data into Meaningful Quality Improvement

Join Sara Szafranski, RN, BSN, for a practical 30-minute Lunch & Learn exploring how VBP data can be used to identify opportunities for meaningful quality improvement.

Quality affects payment. Understanding what is driving your agency's performance matters.  Sara will share her approach to identifying improvement targets and how a focused, data-driven approach can help agencies use their time and resources more effectively to drive up performance scores.

You'll gain a different way of looking at your own VBP data, your Quality Improvement Models, and a better understanding of how focused coaching by AIM Healthcare- can help turn that knowledge into action.

Interested in taking a closer look at your agency's VBP data?

AIM Healthcare will offer an individualized, fixed-fee VBP consultation for agencies interested in focused review and guidance.

Set your sights high!

The Blueprint for OASIS Accuracy workshop offers the most up-to-date OASIS training in an immersive, engaging atmosphere. Trust the experts at OAI to deliver the most up-to-date OASIS information.

*Please note, the exam registration and price are separate. Follow the link below.*

Hotel Room Block Available at the Hilton Garden Inn  Here

Exam Registration Here

• Recognizing Risk
• Transmission Based Precautions

• Cleaning and Disinfection
• MDROs and Current Outbreaks

Presented by Connecticut Public Health