Cert Alert: December Issue

Start Preparing for Your CHAA and CHAM Exam Now!

If one of your goals for 2019 is to become a NAHAM-certified patient access professional, now is the time to take action! The application deadline for the January testing window has recently passed, but the application deadline for the April exam is February 28th. Need help preparing for the CHAA or CHAM exam? Check out all of the certification preparation materials NAHAM has to offer!


Year-End Education Sale Happening Now!

To celebrate the end of 2018 and ring in the New Year, NAHAM is offering a 20% discount on all education products! The NAHAM Education Hub gives you access to nearly 200 year-round educational products including webinars, conference recordings, and certification preparation.This is a great opportunity to celebrate you – and get a boost to your continuing education credits! Enhance your industry expertise with the following education products: 

Conference RecordingsGain access to industry education with recorded Learning Lab sessions from NAHAM’s past conferences.

On-Demand Webinars
Browse NAHAM’s past webinars to increase your industry skills on topics including leadership, patient access, the revenue cycle and more!

atient Access CoursesThrough NAHAM’s partnership with BridgeFront, take advantage of individual and bundled patient access courses customizable to your career needs.

Certification Preparation
Utilize NAHAM’s certification study materials as you prepare to take your CHAM or CHAA exam.

Use discount code YEAREND20 at checkout to receive your 20% savings. This a great opportunity to boost your contact hours.

Notice Anything Different?

NAHAM transitioned to a new certification database in late October. The application and recertification processes have never been easier! Start a new application for the CHAA or CHAM exam in just few clicks. Is it almost time to recertify your certification? Add your contact hours directly to your recertification application through the Certification Central dashboard now, to get prepared for your renewal. Check it out and let us know if you have any questions or feedback!

First Comes CHAM, then Comes NAHAM-Approved Contact Hours

NAHAM-approved contact hours are earned directly from the Association at the national, state, or regional level. All CHAM certificate holders must provide 60 contact hours over two years for your recertification, with the requirement that 10 of those must be NAHAM-approved. Examples of NAHAM-approved contact hours include:

NAHAM offerings not only provide you ways to stay current within the field, but more opportunities to connect with fellow CHAMs, exchange best practice outcomes and ideas throughout the year. For more examples of NAHAM-approved contact hours, please click here.

Congratulations New CHAMs and CHAAs!

Congratulations to all of those who passed their CHAM and CHAA exams during the October testing window. Check out the recently certified list!

Become a NAHAM Proctor Today!

Help others in your facility and your area become CHAA and CHAM certified by becoming a NAHAM proctor. All proctors must work in the healthcare industry, be in a management role and cannot directly supervise any of their candidates. Becoming a proctor is easy and the entire process takes less than an hour! All proctors are required to complete the NAHAM Proctor Webinar and the Proctor Attestation form. You can find all the proctor information on the NAHAM website.

Congratulations to Christy Day who became a Certified Healthcare Access Manager this past October! Christy is a Patient Access Supervisor at Loma Linda University Medical Center in Murrieta, CA. Earning both her CHAA and CHAM certification, Christy believes these credentials command a different level of respect in the Patient Access industry. To prepare for both exams, Christy purchased study guides from NAHAM and participated in on-the-job training.

Christy encourages any Patient Access Professional who is interested in NAHAM certification to take the exam. As the first employee at her organization to obtain both the CHAA and CHAM certifications, Christy is hopeful that all members of her staff will pursue NAHAM certification in the future.

Want to be featured in the next issue of Cert Alert? Fill out our online form to share your success story.

Common Misconceptions about NAHAM Certification

We want to make applying for and maintaining certification as easy as possible, so we’re here to help clarify the top misconceptions about NAHAM certification:

1. You need a college degree to apply for both the CHAA and CHAM exams.

As long as you have a high school diploma and a certain amount of contact hours, you are eligible to apply for either exam. If you do have a college degree, you aren’t required to have as many contact hours at the time of application.

2. You must be CHAA certified before you can earn your CHAM certification.

CHAA certification is not a prerequisite to earning your CHAM exam. As long as you have 2 years of supervisory or managerial experience and meet our education requirements, you are eligible to sit for the exam.

3. You must be a NAHAM member or certified through NAHAM to proctor an exam.

As long as you are in a managerial position and you have completed our NAHAM proctor webinar, you are eligible to proctor NAHAM exams! You do not have to be certified, and you do not have to be a member.

4. You must choose a proctor from the NAHAM Proctor Database.

The NAHAM proctor database was developed as a resource to assist candidates who were having trouble finding a proctor near them. It is not a comprehensive, all-inclusive document – candidates can choose anyone in a managerial role at their facility who is willing to proctor the exam for them!

5. Earning NAHAM-Approved Contact Hours is too difficult (for CHAM-certified individuals only).

NAHAM offers a plethora of opportunities to earn your required 10 NAHAM-approved contact hours in time for your recertification! Our live webinars are free to members, and our on-demand webinars are offered at a discounted price. We also offer top-notch patient access education, ranging from individual courses to courses bundled by topic. You can also earn NAHAM-approved contact hours by volunteering with NAHAM, attending our annual conference, participating in the NAHAM Access Management Journal quizzes, and more! And don’t forget – you are eligible for 6 NAHAM-approved contact hours just for earning your certification.

Have more questions or need more clarification? We want to hear from you! Send us an email at info@naham.org or call us at 202-367-1125.


National Association of Healthcare Access Management
2025 M Street NW, Suite 800: Washington, DC 20036
(202) 367-1125 : info@naham.org