In this Issue

Commit to Your Professional Development

Are You Due to Recertify in 2019?

Wait...I Need Contact Hours?

Congratulations, New CHAAs and CHAMs!

Access Week 2019: Shaping Our Profession

Need Ideas for Access Week? NAHAM Can Help!

Certification Spotlight

Key Dates


Cert Alert: March Issue

Commit to Your Professional Development

You can now apply to take the Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) exam in July! Submit your application any time between now and May 31. Certification is the best way to enhance your skillset and stature within the Patient Access industry. It validates that your knowledge and skills align with industry standards, indicating that you are a reliable, accountable and trusted Patient Access professional.


Are You Due to Recertify in 2019?

Check out our Due to Recertify List to find out if your certification expires in 2019. Regardless of your original testing month, all CHAAs recertify in April of their renewal year, and all CHAMs recertify in June of their renewal year. To log your contact hours, log into the NAHAM website and visit Certification Central. For more information on certification maintenance, visit the CHAA or CHAM certification maintenance pages on our website.

  • CHAA recertification period: April 1–30, 2019
  • CHAM recertification period: June 1–30, 2019

Wait...I Need Contact Hours?

Yes! Contact hours are educational activities related to the practice of Patient Access services and results in the acquisition or enhancement of knowledge and skills. One contact hour equals one hour of educational activity. View our CHAA & CHAM Contact Hour Guide for examples of activities.

Start earning contact hours today by completing one of NAHAM's valuable education offerings such as On-Demand Webinars or Patient Access Courses! The NAHAM 45th Annual Conference offers up to 26 contact hours. Register today and join us April 23-26 in Orlando!

Congratulations, New CHAAs and CHAMs!

Congratulations to those who passed their CHAA and CHAM exams during the January testing window. Check out the currently certified list!


Access Week 2019: Shaping Our Future

Join us in recognizing Patient Access professionals for their continued accomplishments of service in the Patient Access continuum by celebrating Patient Access Week, March 31-April 6.

Last year, we hosted our first ever #AccessWeek social media competition. We encourage you to share your photos with us again this year on Facebook, Twitter and Instagram, and be sure to use the hashtag #AccessWeek19. We look forward to following along with your celebrations!

Need Ideas for Access Week 2019? NAHAM Can Help!

NAHAM has created a complimentary toolkit to assist you with planning a recognition program complete with free activities for you to engage your staff. We’ve provided numerous suggestions for events and contests you can implement, and we offer a list of audiences you should remember during your celebration. You can also purchase a variety of specially designed products for use throughout the week — and entire year — as recognition gifts and reminders of your department's important contributions to the operation of the hospital. Access more information on the Access Week webpage.

This quarter, NAHAM is featuring Alison Kennison, who became CHAM certified in October 2018. Alison is the Patient Financial Services and Access Manager at Jamestown Regional Medical Center in Jamestown, ND. She pursued NAHAM certification to further her knowledge in the Patient Access area. To prepare for the CHAM exam, Alison utilized NAHAM’s study tools, like the "So You Want to Take the CHAM" webinar. She says, “These were strong educational tools to further my knowledge in the Patient Access area.” Alison recommends that Patient Access leaders should pursue CHAM certification to ensure they are reaching full productivity measures.

Now that she is CHAM certified, Alison looks forward to adding the educational points for the registration and pre-service calls regarding HIPAA compliance to her education process. Alison is thankful that her employer supported her in achieving this certification so that she may continue to provide guidance to her team.

Want to be featured in the next issue of Cert Alert? Fill out our online form to share your success story.

National Association of Healthcare Access Management
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