September 18, 2014

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PSDA's HR Corner: Expert Advice on Paying Remote Work

By Claudia St. John, president, Affinity HR Group LLC

Q: I have a customer service rep that is hourly (nonexempt). She's a very hard worker and works long hours. It is not uncommon for her to put in a full day, get home and then work on her smartphone late into the evening. Should I reclassify her as salaried (exempt)?

A: The determination of whether she should be considered exempt should not be based on whether she works from home after hours. Instead, it should be based on whether she satisfies the criteria for being exempt from the National Labor Relations Act. (Google "DOL Fact Sheet #17A" for a list of criteria.)

In the meantime, you need to pay your nonexempt employees for all time worked — even if that work is conducted from home and not at your request. Be sure your customer service rep is tracking and reporting her time and you are paying for her time, including any overtime that may occur as a result of this after-hours work.

Affinity HR Group LLC is a consulting firm and PSDA partner that specializes in providing human resources assistance to associations and their member companies.

Have a question for Claudia? Send your query via email and your question may be answered in a future edition of HR Corner.

All PSDA member companies receive discounted pricing on Affinity HR Group's wide variety of services. For more information, visit the group's website.

Team Concept July 2014


We Want to Hear From You: Take the Print Solutions Readership Survey

PSDA's influential voice is presented through the award-winning magazine Print Solutions. Help us learn more about your needs as a Print Solutions reader by taking this five-minute readership survey. Your opinion matters!

For more than 50 years, the magazine has provided PSDA members with forward-thinking perspectives from industry experts on topics such as sales and marketing, technology, business management, innovation and more.

Take the survey now. The survey will close on Oct. 1.
Upcoming Webinar: Attract and Retain the Millennial Generation for Print Sales

Date: Wednesday, Oct. 29
Time: 11 a.m. CT
Presenter: Julia Willsie

Join PSDA for a complimentary webinar where we'll discuss a problem facing many companies: the "job-hopping" of the millennial generation. "Ninety-one percent of millennials (born between 1977 and 1997) expect to stay in a job for less than three years.*"

This webinar tackles the problem head on from a millennial's perspective. Focusing on her personal experience, Julia Willsie (born 1982) shows how companies can find, keep and gain success with the industry’s youth. Willsie was recruited from college, out of Cal Poly University's graphic communication major, and has been with RR Donnelley for over nine years.

Looking to finish this year at well over $5 million in sales, and over 150 percent of quota, Willsie manages a variety of print from forms, labels, commercial print, catalogs, magazines, books, packaging, pre-media, variable graphics, digital print and more.

*Future Workplace "Multiple Generations @ Work" survey of 1,189 employees and 150 managers.

Register now.
There's Still Time to Participate in PSDA’s Distributor Benchmarking Study

Make sure you have access to the industry data you need to position your business for growth in 2015 by participating in PSDA's Distributor Benchmarking Survey. This survey will help you evaluate your operational structure, employment structure and benefits, and product offerings in comparison with companies throughout the print services industry.

Respond to this survey by Sept. 26 to ensure you have access to this critical business planning data. More than 50 of the top evolving distributors in the industry agree have committed to participating in the study, and you should, too. Click here to learn how to submit your results, the benefits of participation, and to hear from PSDA President Rob Whitman on how this survey will help participants move their organizations forward and drive insight around key business issues.

Member and Industry News

Postmaster General Optimistic for Mailers that Optimize Rich Data, Personalization, Interactive Print

In a state of the business address to postal customers, Postmaster General and CEO Patrick R. Donahoe gave an upbeat assessment of the opportunities facing the mailing industry.

"With all of the changes occurring in the way people communicate, mail is proving to be an especially resilient marketing channel, and its value to America’s businesses is increasing due to better data and technology integration," Donahoe said. "When you combine these important technology-driven changes with the strength we’re starting to see in the economy, there are a lot of reasons to be optimistic about mail’s role in America’s marketing mix."

Donahoe emphasized the transformative role of technology in driving industry growth at the annual National Postal Customer Council (PCC) Week event, which brings together thousands of mailers, industry partners and customers nationwide to strengthen collaboration and strategic alignment with the Postal Service.
The Ampersand Group Reflects on Great Year

Based in Akron, Ohio, PSDA member The Ampersand Group has seen tremendous growth this year. The company brought on a new distributor in Arizona, in addition to three Fortune 500 accounts for its members.

The Ampersand Group provides independent distributors back-office support, which enables members to focus on sales and growth. New accounts will be integrated with its e-commerce system, which provides even more leverage for members' sales.

Learn more about The Ampersand Group and its partnership model.
U.S. News & World Report Ranks Rochester Institute of Technology Among Best Regional Universities

Rochester Institute of Technology is recognized in several categories for educational quality and value in the 2015 edition of U.S. News & World Report Best Colleges. Since U.S. News began ranking colleges in 1983, RIT has consistently been listed among the top regional universities. RIT leaders anticipate moving to the national research category next year with the university’s growth in doctoral programs.

For the 2015 ranking, RIT placed eighth in the "Best Regional Universities (North)" category in the latest report among hundreds of schools that offer a full range of undergraduate majors and master's programs. RIT also received the second highest peer assessment score, which is a survey of presidents, provosts and deans from other universities judging a school’s academic excellence.
Interested in PSDA's print and digital advertising options? Download the new PSDA 2014 Media Planner for more information, including the Print Solutions magazine 2014 editorial calendar, ad rates and specifications. Turn to for one-stop access to the PSDA blog, industry news and a live sourcing request feed.

About PSDA
PSDA is an unrivaled network of professionals, dedicated to providing best-in-class print, marketing and business communications solutions to end-user customers through the distributor channel. PSDA provides its members with information on market trends and leading practices through a series of national and regional events, online training, and its flagship monthly magazine, Print Solutions, which was recently honored by Trade Association Business Publications International for coverage of the prior year's most impactful client success stories.

Learn more about membership in PSDA or contact our headquarters ( office at 800.230.0175 and talk with a member of our staff team.
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